Privacy Policy

At Customizer Frames, your privacy is fundamental to how we operate. This policy explains what information we collect, why we collect it, and how we protect it.

What We Gather

When you interact with Customizer Frames — whether placing an order, creating an account, or simply browsing — we collect certain information to provide our services effectively.

  • Account Information: Name, email address, and password when you register
  • Order Data: Billing and shipping addresses, phone number, and purchase history
  • Customization Content: Images, text, and design choices you upload or create for your frames
  • Payment Information: Processed securely via third-party processors; we do not store card numbers
  • Usage Data: Pages visited, features used, time spent, and device/browser information
  • Communications: Messages you send us via email or support forms

Purpose of Collection

We use your information solely to run our business and serve you better:

  • Processing, fulfilling, and shipping your custom frame orders
  • Communicating order status, tracking, and delivery updates
  • Providing customer support and resolving disputes
  • Improving our website, tools, and frame customization experience
  • Sending promotional emails (only with your consent; unsubscribe anytime)
  • Complying with legal obligations and preventing fraud

Third Parties

We never sell your personal information. We share data only with trusted service providers who assist in our operations:

We share only the minimum necessary data with third parties. All partners are contractually bound to protect your information and use it solely for the services they provide to us.

  • Payment Processors: Stripe, Razorpay (for secure transaction handling)
  • Shipping Partners: Courier and logistics providers to deliver your orders
  • Cloud Services: Hosting and storage providers with data encryption
  • Analytics: Aggregated, anonymized data for site improvement

Control Over Your Data

You have full rights over the personal data we hold about you:

  • Access and download a copy of your data
  • Correct inaccurate or incomplete information
  • Request deletion of your account and associated data
  • Opt out of marketing communications at any time
  • Lodge a complaint with your local data protection authority